Both platforms combine AI with customer support for e-commerce businesses. VivoChat is an AI support platform with a marketplace of specialist agents and multichannel support, while Gorgias is a conversational commerce platform built around a helpdesk, AI Agent and deep e-commerce integrations. Here’s how they actually differ.
VivoChat vs Gorgias at a glance
Criteria
VivoChat
Gorgias
Primary job
Starting price
AI pricing
Chat channels
Built-in specialty
AI automation
E-commerce integrations
Pricing model
Public app-store rating
Who each one actually suits
Support-heavy, multichannel brands
If your team fields questions across website chat, WhatsApp, Telegram, Messenger and email, or you want specialist AI agents for different support functions, VivoChat’s multichannel positioning and agent marketplace are built around that type of workflow.
E-commerce brands connecting support with revenue
If your goal is to connect customer conversations with store data, order management and sales, Gorgias’ helpdesk, Shopify integration, AI Agent and Shopping Assistant are designed around that e-commerce workflow.
VivoChat vs Gorgias at a glance
What’s the main difference between VivoChat and Gorgias?
VivoChat is positioned around AI-driven customer support across multiple channels, with a marketplace of specialist agents. Gorgias is positioned as a conversational commerce platform that combines a helpdesk, AI Agent, shopping assistance and e-commerce integrations.
Does Gorgias support WhatsApp and social channels?
Yes. Gorgias supports social integrations including WhatsApp, Instagram and Facebook Messenger, alongside channels such as email and chat. AI Agent support for Instagram and Facebook Messenger is currently in open beta as of September 2026.
Which platform has a genuinely free plan?
VivoChat markets its core platform as free to start. Gorgias currently has paid plans beginning at $10/month for 50 tickets, with a 7-day free trial available. Gorgias does not currently list a permanent free plan on its pricing structure.
How does Gorgias charge for AI?
Gorgias charges an additional outcome-based fee when an AI Agent fully resolves a conversation without human intervention. The company says most plans charge $0.90 per resolved interaction with annual billing or $1.00 with monthly billing, while Starter begins at $1 per resolved interaction.
Can I use Gorgias without Shopify?
Gorgias supports several e-commerce platforms, including Shopify, BigCommerce, Magento and WooCommerce. However, some of its AI Agent functionality is specifically connected to Shopify stores, and Gorgias describes Shopify as a core part of its e-commerce platform.
Does either tool guarantee a higher conversion rate?
No. Neither platform can guarantee a specific conversion result for an individual store. Gorgias publishes customer stories showing sales and support improvements, but those results are customer-specific and should not be treated as a guarantee. For example, Gorgias reports that Topicals saw 78% more sales from support and 69% of customer queries handled through automation in its published case study.
Can I move from Gorgias to VivoChat without losing chat history?
Neither company publicly documents a dedicated one-click migration process in the sources reviewed for this comparison. VivoChat lists integrations with common CRMs and helpdesks, so a data export/import workflow may be possible depending on your setup. Check with both vendors about your specific migration requirements before switching.
