VivoChat is an AI-powered customer communication platform that helps businesses handle support and sales conversations automatically using AI agents. You can quickly deploy your own AI agent or choose a ready-to-use solution from our marketplace.

VivoChat connects to your communication channels, receives customer inquiries, and processes them using AI agents. The AI can automatically respond, qualify leads, or route conversations to human agents when needed.

In most cases, AI agents handle 50%+ of incoming inquiries, responding instantly and collecting the necessary information for accurate resolution. This doesn’t replace your team, it makes them significantly more efficient and frees them to focus on complex and high-value conversations.

Initial setup takes about 15 minutes, allowing your AI agent to start handling basic inquiries right away. More advanced configuration depends on your business needs and connected channels.

VivoChat integrates with channels like Shopify, Instagram, WhatsApp, and Facebook, so you can centralize all customer communication without changing your existing tools.

Vivo Chat helps turn incoming conversations into leads by collecting contact details such as name, phone number, or email, and automatically classifying inquiries with AI.

Yes, VivoChat supports conversations in multiple languages. AI agents can communicate with customers in different languages, while the platform interface is currently available in English.

Our AI agent is trained on your data, so responses stay accurate and aligned with your business. When the AI is not confident, it automatically hands the conversation over to a human agent.

VivoChat allows you to customize the tone and personality of your AI agent to match your brand and communication style, ensuring consistent interactions with your customers.

If the AI agent is not confident in its response, it seamlessly hands the conversation over to a human agent, ensuring a smooth customer experience.

Yes, customer data security is a priority for VivoChat. We are building the platform in compliance with GDPR and Shopify app requirements, which include strict data protection standards such as data minimization, secure data processing, and user data control. Customer data is handled securely, and access is limited only to what is necessary for providing the service. Users also retain control over their data, including the ability to request access or deletion in line with GDPR requirements.

Yes, VivoChat can support sales conversations. AI agents can answer product questions, guide customers, and provide relevant information based on your business data.

VivoChat was created by a team with more than 5 years of experience in enterprise software. Over the years, we developed and scaled multiple systems and saw firsthand how many tools become overly complex and increasingly expensive. We started with a simple question: What would a messaging platform look like if user experience came before aggressive monetization?
Backed by private investors who believe in sustainable growth, we are building VivoChat with a long-term vision. Our model is simple: the core product remains free for SMBs, while advanced solutions are offered to enterprise customers.

There’s no catch. Our business model is focused on enterprise customers. Free users help us build a strong community, improve the product, and grow through word of mouth. This allows us to keep the core VivoChat platform free for SMBs.