FAQ
What is Vivo Chat?
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How does Vivo Chat work?
Vivo Chat connects to your communication channels, receives customer inquiries, and processes them using AI agents.The AI can automatically respond, qualify leads, or route conversations to human agents when needed.
Can it replace human support agents?
In most cases, AI agents handle 50%+ of incoming inquiries, responding instantly and collecting the necessary information for accurate resolution.This doesn’t replace your team, it makes them significantly more efficient and frees them to focus on complex and high-value conversations.
How long does setup take?
Initial setup takes about 15 minutes, allowing your AI agent to start handling basic inquiries right away.More advanced configuration depends on your business needs and connected channels.
What platforms does it integrate with?
Vivo Chat integrates with channels like Shopify, Instagram, WhatsApp, and Facebook, so you can centralize all customer communication without changing your existing tools.
Can it generate leads?
Vivo Chat helps turn incoming conversations into leads by collecting contact details such as name, phone number, or email, and automatically classifying inquiries with AI.
Does it support multiple languages?
Yes, Vivo Chat supports conversations in multiple languages.AI agents can communicate with customers in different languages, while the platform interface is currently available in English.
How accurate are the responses?
Our AI agent is trained on your data, so responses stay accurate and aligned with your business.When the AI is not confident, it automatically hands the conversation over to a human agent.
Can we customize tone and personality?
Vivo Chat allows you to customize the tone and personality of your AI agent to match your brand and communication style, ensuring consistent interactions with your customers.
What happens if it doesn’t know an answer?
If the AI agent is not confident in its response, it seamlessly hands the conversation over to a human agent, ensuring a smooth customer experience.
Is customer data secure?
Yes, customer data security is a priority for Vivo Chat.We are building the platform in compliance with GDPR and Shopify app requirements, which include strict data protection standards such as data minimization, secure data processing, and user data control.Customer data is handled securely, and access is limited only to what is necessary for providing the service.Users also retain control over their data, including the ability to request access or deletion in line with GDPR requirements.
Can it handle sales conversations?
Yes, Vivo Chat can support sales conversations.AI agents can answer product questions, guide customers, and provide relevant information based on your business data.
