At IT Box L.L.C-FZ (Registration No. 2645732; Business License Number 2645732.01) (“we”, “our”, “us”), we are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to that data when you use our business communication platform (the “Service”).
1. Who We Are
IT Box L.L.C-FZ Registration Number: 2645732Business License Number 2645732.01Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: sales@vivochat.ai
We operate http://vivochat.ai/ and are responsible for the collection and use of your data on this platform.
2. What Data We Collect
We collect personal and technical information to operate our platform effectively.
This includes:
a) Account Information
Name
Email
Address
Company name (if applicable)
Password (securely hashed)
Profile details (e.g., profile photo, role etc.)
b) Platform Usage
Login data and access logs
Messages and files shared
Device/browser information
Session activity and diagnostics
c) Support & Communication
Contact details used for support inquiries
Feedback, bug reports, or survey responses
d) Cookies & Tracking Tools
We use cookies to enhance functionality, performance, and user experience. Learn more in our Cookies Policy.
3. How We Collect Data
We collect data when you:
Register for an account
Use or interact with the platform
Submit support or contact forms
Browse the website (through cookies and logs)
4. Why We Collect Your Data
We collect your data for the following purposes:
To create and manage user accounts
To deliver platform features and enable communication
To provide customer support and technical maintenance
To monitor and improve system performance
To send updates and, where permitted, marketing communications
5. How We Share Your Information
We may share your information with trusted service providers who help us operate the platform, including:
Cloud hosting and infrastructure partners
Analytics and performance monitoring tools
Email or support ticket providers
Regulatory authorities, if required by law
These parties act under strict confidentiality and security agreements.
6. Retention of Data
We retain personal data for as long as your account is active or as needed to provide services. After account deletion:
Data is removed from active systems
Backups are securely deleted over time
Records required for legal, or tax purposes may be retained as necessary
7. Your Rights and Choices
You can:
Access your account data at any time
Update or correct your personal information
Delete your account and associated data
Object to or limit how we process your information
Manage cookie preferences via your browser or our cookie banner
To exercise any of these rights, contact us at privacy@vivochat.ai
8. Data Transfers and Storage
Your data may be processed or stored on servers located in various jurisdictions. In such cases, we ensure safeguards are in place to maintain the same level of data protection.
9. Security Measures
We use encryption, secure authentication, access control, and monitoring tools to safeguard your data. While no system can guarantee complete security, we take reasonable measures to protect your information.
10. Children’s Privacy
Our platform is intended for use by individuals 18 and older. We do not knowingly collect personal information from children.
11. Policy Updates
We may update this policy to reflect changes in our practices. Any material changes will be notified through the platform or via email.
12. Contact Us
For any questions or concerns about this Privacy Policy or your data:IT Box L.L.C-FZ
Email: privacy@vivochat.ai
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
