Product documentation
Overview
VivoChat allows you to install an online chat widget on your website and integrate it with your company's internalservices through Widget API and Webhook API.This documentation is intended for developers who integrate and configure the VivoChat widget.
With this documentation you can
- install the widget on your website;
- manage the widget through Widget API;
- identify customers when they contact you;
- pass customer data to operators;
- receive information about dialogs and requests through webhook;
- configure request routing between channels.
Widget installation
Connecting the widget to your website and basic configuration
Documentation sections
Widget installation
Connecting the widget to your website and basic configuration.
Widget API
Methods and callback functions for:
- managing the widget window;
- passing customer data;
- configuring routing;
- getting the widget state.
Request routing
Distribution of requests from one widget across multiple channels depending on language, customer type, or otherparameters you configure.
Customer verification
You can configure recognition of your customers and passing contact data to your support service operators.
Data storage
Description of data that the widget stores in the user's browser.
Q&A
Common questions and recommendations for configuring the widget
